Homegrown Success

The John Ross Story

Article by Tai Chishakwe Published in Business Link Magazine January/February 2014

‘Warm and welcoming’ is how to describe Sandi Johnson’s office, located along Port Elizabeth’s busy Cape Road. Underpinning this, is a work ethic filled with passion to deliver tailor-made HR and Recruitment Solutions for businesses of all sizes.

A qualified and experienced HR professional and forward-thinking strategist, Sandi established the business in 1990. Apart from several local accolades since its inception, the company has also consistently been awarded National and International recognition for their work in support of the Customer Service Sector.

“In respect of our clients’ operational requirements, we ensure that we achieve the common goal of an unrivalled brand experience. Our strategy to Convert Conversations to Value, means our clients must always feel the value-add after experiencing our world-class service”.

In 2013, Sandi won Gold awards for ‘Best Human Resources Professional’ in both Europe and USA. This International Conference is the benchmark of excellence, and is hosted by the Contact Centre World Awards Organisation annualy.

“Perhaps our success can be attributed to the fact that for us, this is not just a job – those days should be long gone for anyone who is serious about excellence in Customer Service. One really needs to bring passion and commitment to everything one does.”

While Sandi focuses primarily on HR consulting and other services, her experienced team manages the Recruitment portfolio across all sectors. Most recently they have been playing a prominent role in HR Service Support to the Automotive, Hospitality and Financial sectors.